Listings not Syncing

Andrea Korsa's Avatar

Andrea Korsa

27 Mar, 2018 11:16 PM

Hi there,

I'm making some additions/changes to my Etsy listings and I'm noticing they're not syncing to my site. I've been making changes for the past 2 days and none of them have synced (including items that are no longer available still being listed on my site).

Please advise!

Thanks,
Andrea

  1. Support Staff 1 Posted by Scott Gress on 28 Mar, 2018 03:42 AM

    Scott Gress's Avatar

    Hi Andrea,

    Thanks for reaching out. We've been seeing some intermittent issues with synching -- I've synched your site up and will be keeping an eye on it for the next few days.

    -Scott

  2. 2 Posted by Andrea Korsa on 28 Mar, 2018 06:21 PM

    Andrea Korsa's Avatar

    Wonderful - thanks for the help!

    Is there anyway I am able to sync manually from my end in case we run into
    this problem again?

  3. Support Staff 3 Posted by Scott Gress on 28 Mar, 2018 08:07 PM

    Scott Gress's Avatar

    Hi Andrea,

    Yes -- I have activated the "Force sync" button on your control panel. You should see it on the "details" page. It takes a minute or two to complete, so it's not recommended that you press it more than once an hour!

    -Scott

  4. Scott Gress closed this discussion on 28 Mar, 2018 08:07 PM.

  5. Andrea Korsa re-opened this discussion on 28 Mar, 2018 08:16 PM

  6. 4 Posted by Andrea Korsa on 28 Mar, 2018 08:16 PM

    Andrea Korsa's Avatar

    Thanks! I'll have a look for it. Much appreciated!

    Have a nice day,
    Andrea

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac