items not displaying... again

Laura Pixley's Avatar

Laura Pixley

08 Mar, 2018 05:01 PM

Hi,

I renewed several items on my Etsy account a week or so again. Just noticed they are NOT displaying on my website. Doesn't appear like the two are syncing. Please advise.

Thank you

  1. Support Staff 1 Posted by Scott Gress on 08 Mar, 2018 06:54 PM

    Scott Gress's Avatar

    Hi Laura,

    Thanks for reaching out. It looks like your shop is properly subscribed to updates from Etsy -- can you try making a change to one of your existing items (a small copy change would suffice) and verify that the change propagates to your CraftLaunch site? It should update within a few minutes at most. In the meantime I've run a manual sync for your whole site, so the items should be up-to-date.

    -Scott

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