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new sections not showing products,

Bob Reynolds's Avatar

Bob Reynolds

04 Nov, 2017 09:54 PM

Hi, I added new sections and they have products on etsy, they are not showing on craft launch, it has been over 24 hours,

  1. Support Staff 1 Posted by Scott Gress on 05 Nov, 2017 02:46 AM

    Scott Gress's Avatar

    Hi Bob,

    Thanks for reaching out. We've manually synced up your site -- let us know
    if anything looks out of place.


  2. 2 Posted by Bob Reynolds on 05 Nov, 2017 02:49 AM

    Bob Reynolds's Avatar

    Hi Scott,

      Thank you very much, everything looks great and is all there.
     Just for future reference, was I forgetting to click something or what was
    I doing wrong ?

       Thanks again,

  3. Support Staff 3 Posted by Scott Gress on 05 Nov, 2017 03:28 AM

    Scott Gress's Avatar

    Hi Bob,

    You did nothing wrong -- Etsy's system occasionally gets backed up and
    doesn't get us notifications about changes in a timely fashion, so we have
    a backup system that goes and re-downloads all of your items daily, but
    *that* system occasionally gets backed up as well and we have to give it a
    little kickstart. We're always looking to improve the system so that
    everything is as seamless as possible, but if you notice anything out of
    place again, please reach out again and we'll fix it up ASAP!


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