Issue with listing variations

Rachel Hill's Avatar

Rachel Hill

01 Sep, 2017 09:20 PM

This comment was split from the discussion: Site is down?

Hi Scott,

I'm having an issue with the listing variations.

For example, this item's variations show up fine on Etsy but are getting scrambled on the site:

http://www.origamicustoms.com/undertops/163976486/custom-black-stra...

The list should read 25-50, sequentially.

Thanks,

Rachel Hill

origamicustoms.com http://www.origamicustoms.com/ Custom Handmade Bliss (250) 686.0243 Facebook | Twitter | Instagram | Pinterest @OrigamiCustoms

  1. Support Staff 1 Posted by Scott Gress on 01 Sep, 2017 09:24 PM

    Scott Gress's Avatar

    Hi Rachel,

    Thanks for reaching out. Strangely enough, it looks like that's how Etsy is sending the variations data to us. I'll definitely have it looked into and fixed as soon as possible. In the meantime, if it's only affecting a small number of listings, a workaround would be to use the word "inches" in the variations rather than the quotation marks (for example, "50 inches"), or to just use numbers in the variations and change the variation description to "Rib circumference (inches)".

    Sorry for the inconvenience, we'll get this sorted out as soon as we can!

    -Scott

  2. 2 Posted by Rachel Hill on 03 Sep, 2017 08:19 PM

    Rachel Hill's Avatar

    Thanks scott! I've taken out the punctuation on Etsy, but I think it still
    needs to update.

    Rachel Hill

    *Origami Customs <http://www.origamicustoms.com>*
    *Custom Handmade Bliss*

    Facebook <https://www.facebook.com/origamicustoms/> | Twitter
    <https://twitter.com/OrigamiCustoms>| Instagram
    <https://www.instagram.com/origamicustoms/> | Pinterest
    <https://www.pinterest.com/origamicustoms/>

  3. 3 Posted by Rachel Hill on 06 Jan, 2018 05:32 PM

    Rachel Hill's Avatar

    Hello, I’m having issue with my craftlaunch site today.

    I had my Etsy shop on vacation, and when I took it off vacation a few days
    ago, my website still has not updated. I already pressed the button to
    manually refresh the listings, but it has made no difference.

     Please let me know if there’s anything you can do on your end. Thank you
    so much

  4. Support Staff 4 Posted by Scott Gress on 08 Jan, 2018 11:08 PM

    Scott Gress's Avatar

    Hi Rachel,

    Sorry for the delay in our reply. We re-activated your listings as soon as
    we received your message, but were unable to reply at the time. Rest
    assured your items have been back online ever since. Happy New Year!

    -Scott

  5. 5 Posted by Rachel Hill on 08 Jan, 2018 11:12 PM

    Rachel Hill's Avatar

    Thank you,

    I saw that they came back on line !

    Happy new year :)

  6. 6 Posted by Rachel Hill on 02 Feb, 2018 11:14 PM

    Rachel Hill's Avatar

    Hey there,

     Just a quick question.

     I have a video that I want to add to my homepage. Is there any way to
    change the format so that it could be centered (have one text block instead
    of two), or in the scrolling banner section at the top?

    Thanks,

    Rachel Hill

    *Origami Customs <http://www.origamicustoms.com>*
    *Custom Handmade Bliss*

    Facebook <https://www.facebook.com/origamicustoms/> | Twitter
    <https://twitter.com/OrigamiCustoms>| Instagram
    <https://www.instagram.com/origamicustoms/> | Pinterest
    <https://www.pinterest.com/origamicustoms/>

  7. 7 Posted by Rachel Hill on 17 Feb, 2018 10:33 PM

    Rachel Hill's Avatar

    Hey there ,

    I had another quick question for you.

    I noticed on mobile that the sites don’t display the home page text - is
    this something that can be changed ?

    Thanks !

  8. Support Staff 8 Posted by Scott Gress on 19 Feb, 2018 01:48 PM

    Scott Gress's Avatar

    Hi Rachel,

    Sorry for the delay. There is no setting currently that will display text on the mobile site -- it's more of a design issue than anything else, to ensure that the site displays well on a wide range of mobile devices. If you have a time-sensitive promotion that you want to ensure your mobile shoppers can see, we recommend adding it to one of your banner images for now.

    -Scott

  9. Scott Gress closed this discussion on 19 Feb, 2018 01:48 PM.

  10. Rachel Hill re-opened this discussion on 20 Apr, 2018 04:19 PM

  11. 9 Posted by Rachel Hill on 20 Apr, 2018 04:19 PM

    Rachel Hill's Avatar

    Hi Scott,

     My cutomers have been getting the following error with the capcha on the
    contact page. Do you know why this is happening?

    Thanks,

    Rae

    *Origami Customs <http://www.origamicustoms.com>*
    Facebook <https://www.facebook.com/origamicustoms/> | Twitter
    <https://twitter.com/OrigamiCustoms>| Instagram
    <https://www.instagram.com/origamicustoms/> | Pinterest
    <https://www.pinterest.com/origamicustoms/>

  12. Support Staff 10 Posted by Scott Gress on 20 Apr, 2018 08:39 PM

    Scott Gress's Avatar

    Hi Rachel,

    Thanks for reaching out -- we will look into this and fix ASAP!

    -Scott

  13. Support Staff 11 Posted by Scott Gress on 21 Apr, 2018 02:40 PM

    Scott Gress's Avatar

    Hi Rachel,

    Still working on upgrading our Captcha service. In the meantime, you can
    turn it off entirely by going to Pages -> Contact -> Edit in your control
    panel and unchecking "Use Re-Captcha to help prevent spam".

    -Scott

  14. 12 Posted by Rachel Hill on 16 May, 2018 06:09 PM

    Rachel Hill's Avatar

    Hi,

     Just wondering if you found a solution to this? I turned the capcha off,
    but now I'm getting tons of spam.

     Thanks,

    Rae

    *Origami Customs <http://www.origamicustoms.com>*
    Facebook <https://www.facebook.com/origamicustoms/> | Twitter
    <https://twitter.com/OrigamiCustoms>| Instagram
    <https://www.instagram.com/origamicustoms/> | Pinterest
    <https://www.pinterest.com/origamicustoms/>

  15. Support Staff 13 Posted by Scott Gress on 24 May, 2018 02:51 PM

    Scott Gress's Avatar

    Hi Jill,

    Just following up to see if you got the message we sent through your contact form a couple of days ago re: the upgraded captcha service. It should be running on your site now!

    -Scott

  16. 14 Posted by Rachel Hill on 26 May, 2018 05:49 PM

    Rachel Hill's Avatar
  17. 15 Posted by Rachel Hill on 12 Jun, 2018 03:40 PM

    Rachel Hill's Avatar

    This comment was split into a new discussion: Mobile Captcha

    Hi Scott,

     I'm still getting messages from customers that they can't send a message.
    I'm going to turn the captcha off again, but can you please let me know if
    there's been a fix for mobile soon?

    Thanks

    Rae
    they/them

    *Origami Customs <http://www.origamicustoms.com>*
    Facebook <https://www.facebook.com/origamicustoms/> | Twitter
    <https://twitter.com/OrigamiCustoms>| Instagram
    <https://www.instagram.com/origamicustoms/> | Pinterest
    <https://www.pinterest.com/origamicustoms/>

  18. Support Staff 16 Posted by Scott Gress on 12 Jun, 2018 08:41 PM

    Scott Gress's Avatar

    Hi Rachel,

    The fix for mobile shipped last week, and we haven't had any reports about
    it. Can you try turning captcha back on momentarily and testing it
    yourself, and let us know if you get any errors?

    Thanks,
    Scott

  19. 17 Posted by Rachel Hill on 13 Jun, 2018 01:06 PM

    Rachel Hill's Avatar

    Yes, on mobile the captcha still doesn’t work for me

  20. Support Staff 18 Posted by Scott Gress on 13 Jun, 2018 01:38 PM

    Scott Gress's Avatar

    Hi Rachel,

    Thanks for following up. Are you seeing the new captcha that says “I am not
    a robot?” Also, what mobile device are you using?

    -Scott

  21. 19 Posted by Rachel Hill on 06 Jul, 2018 03:03 PM

    Rachel Hill's Avatar

    I see the captcha , but when I fill it out it doesn’t “pass” me . I’m using
    an iPhone 5

    Ive got it back without a captcha, but I’m getting a ton of spam, I’m
    hoping that we can find a solution For this .

    Thanks !

  22. Support Staff 20 Posted by Scott Gress on 06 Jul, 2018 06:51 PM

    Scott Gress's Avatar

    Hi Rachel,

    I'm seeing the issue here as well. Please stand by while we fix. Thanks
    for your patience on this!

    -Scott

  23. 21 Posted by Rachel Hill on 12 Jul, 2018 06:58 PM

    Rachel Hill's Avatar

    Hi there, just checking in to see if there are any solutions for this? I’m
    pretty consistently getting messages on other platforms from customers
    saying that they can’t use the contact form at all Even with the captcha
    turned off.

    Thanks ,

  24. Support Staff 22 Posted by Scott Gress on 12 Jul, 2018 11:57 PM

    Scott Gress's Avatar

    Hi Rachel,

    We're looking into it right now. It does appear that the Captcha is active
    on your site, so the messages you're receiving are probably in response to
    that not working. It is working on other sites so we're actively working
    on fixing the problem with yours. Thanks for your patience, we should have
    this figured out shortly.

    -Scott

  25. Support Staff 23 Posted by Scott Gress on 13 Jul, 2018 03:44 AM

    Scott Gress's Avatar

    Hi Rachel,

    Thanks again for your patience. Your contact form should be fixed, and you
    should have received a test email. Try it out yourself too to be sure, and
    let us know if you have any further issues!

    -Scott

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