Issue with listing variations

Rachel Hill's Avatar

Rachel Hill

01 Sep, 2017 09:20 PM

This comment was split from the discussion: Site is down?

Hi Scott,

I'm having an issue with the listing variations.

For example, this item's variations show up fine on Etsy but are getting scrambled on the site:

The list should read 25-50, sequentially.


Rachel Hill Custom Handmade Bliss (250) 686.0243 Facebook | Twitter | Instagram | Pinterest @OrigamiCustoms

  1. Support Staff 1 Posted by Scott Gress on 01 Sep, 2017 09:24 PM

    Scott Gress's Avatar

    Hi Rachel,

    Thanks for reaching out. Strangely enough, it looks like that's how Etsy is sending the variations data to us. I'll definitely have it looked into and fixed as soon as possible. In the meantime, if it's only affecting a small number of listings, a workaround would be to use the word "inches" in the variations rather than the quotation marks (for example, "50 inches"), or to just use numbers in the variations and change the variation description to "Rib circumference (inches)".

    Sorry for the inconvenience, we'll get this sorted out as soon as we can!


  2. 2 Posted by Rachel Hill on 03 Sep, 2017 08:19 PM

    Rachel Hill's Avatar

    Thanks scott! I've taken out the punctuation on Etsy, but I think it still
    needs to update.

    Rachel Hill

    *Origami Customs <>*
    *Custom Handmade Bliss*

    Facebook <> | Twitter
    <>| Instagram
    <> | Pinterest

  3. 3 Posted by Rachel Hill on 06 Jan, 2018 05:32 PM

    Rachel Hill's Avatar

    Hello, I’m having issue with my craftlaunch site today.

    I had my Etsy shop on vacation, and when I took it off vacation a few days
    ago, my website still has not updated. I already pressed the button to
    manually refresh the listings, but it has made no difference.

     Please let me know if there’s anything you can do on your end. Thank you
    so much

  4. Support Staff 4 Posted by Scott Gress on 08 Jan, 2018 11:08 PM

    Scott Gress's Avatar

    Hi Rachel,

    Sorry for the delay in our reply. We re-activated your listings as soon as
    we received your message, but were unable to reply at the time. Rest
    assured your items have been back online ever since. Happy New Year!


  5. 5 Posted by Rachel Hill on 08 Jan, 2018 11:12 PM

    Rachel Hill's Avatar

    Thank you,

    I saw that they came back on line !

    Happy new year :)

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac